Interoffice Memo

Interoffice MemoCafé De Coral DATE: March 12, 2012 TO:Lawrence C. Kelsey, President. FROM: Tom Chan, Stores Manager lawsuit: Complaints Justification In dress to response recent complaints from customers, I carried a 2-week reexamination out in the focal restaurant. My investigating aims at justifying the tie in criticism in the aspects of workplaces hygiene, regimen qualities, as well as services qualities. Based on my observation, the detailed illustrations of findings be as follow: 1. Workplaces Hygiene after comprehensive investigation, there be several(prenominal) nibbleliness hassles in our restaurants. In fact, the visible adjoins look clean and make customers feel comfortable. We as well as observed that the tables and chairs in the restaurants be hygienic and tidy. The employees are neat-appearing as they wear organized akin and hair cap. The clean surrounding would provide confidence to our customers and rear our image. The tablew are is sanitary and does not perk up apparent dirt plainly some of the water cups be quiet have washing-up liquid which would usurp the customers health. On the other hand, the most(prenominal) serious hygiene riddle of the restaurant is in the public conveniences.

When customers strait into the restroom, they would notice there are some water stains on the floor and foul nose out in the restroom immediately. There are yellow stains completely over the washbasin seats or on the floors, which are very disgustful and greatly impact our reputation. The main problem is no whiz cleans the restrooms. The staff in our restaurant whitethorn be as well as busy so they do not have cloc k time to do the cleaning. That makes the cu! stomers feel scared to go into or cutaneous senses anything in the restrooms. It is critical to provide undefiled facilities to our customers in regularize to increase their satisfaction and fulfill their certain needs. 2. Food tone of voice and Quantity According to survey called Survey on Food, operate and Price Level of Cafe de Carol, the estimate on four...If you want to get a full essay, order it on our website: OrderEssay.net

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